FAQs
1: How do I place an order?
A: Simply select your favorite bracelet, choose the size (if available), and click “Add to Cart.” Follow the checkout steps to complete your order securely.
2: How long does shipping take?
A: We ship within 1–3 business days. Delivery typically takes 5–7 working days across India. For more info. Please Visit our shipping Policy page.
3: Do you offer Cash on Delivery (COD)?
A: No,COD is not available.
4: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking link via email or SMS. You can also track it from track order page button in main menu.
5: Can I return my bracelet?
A: You may request a return or exchange within 48 hours of receiving your order. Terms and conditions apply. For more info. Please visit our return and refund Policy page.
6: What if my bracelet arrives damaged?
A: We're so sorry! Please share an unboxing video of the damaged item within 24 hours of delivery. We'll arrange a replacement or refund. Please visit our return and refund Policy.
7: Are your bracelets handmade?
A: Yes! All our bracelets are handcrafted with love and care using premium quality beads and durable elastic thread.
8: Can I request a custom design or size?
A: Absolutely! You can contact us on WhatsApp / Email / Instagram.
9: Will the color fade or beads break?
A: Our bracelets are made with quality materials. If handled with care and kept away from water/chemicals, they’ll stay beautiful for a long time.
10: Can I wear my bracelet daily?
A: Yes, but we recommend removing it before showering, swimming, or sleeping to maintain its shine and elasticity.
11: Will the beads lose their color over time?
A: No, our glass beads do not lose their color. They’re coloured from within, not coated, which keeps them vibrant even with regular use. Just avoid harsh chemicals to maintain their shine.
12: Do you offer gift wrapping?
A: Yes, You can contact us on WhatsApp / Email / Instagram. We offer wrapping with a handwritten message.
13: I entered the wrong address. Can I change it?
A: If your order hasn’t shipped yet, we’ll update it for you. You can contact us on WhatsApp / Email / Instagram.
14: I didn’t receive a confirmation email. What should I do?
A: Please check your spam folder. If it’s not there, contact us and we’ll resend it.
15: Is my payment information safe?
A: Yes, our website is SSL secured, and we use trusted payment gateways to ensure all transactions are safe and encrypted.
16: Are your bracelets safe for kids?
A: No, we do not recommend our bracelets for children. Our designs include small beads and elastic strings that may pose a choking or strangulation hazard if mishandled. We care deeply about safety, so our bracelets are intended for adults aged 18 and above.
17: What size should I order?
A: Sizes available are 16 cm+3cm,17cm+3 cm,18cm+3 cm and 19cm+3 cm. If you're unsure, measure your wrist and add 1.3 cm for a snug fit. Custom sizing is available!
18: Do you ship outside India?
A: Currently, we ship only within India.
19: What courier company do you use?
A: We use trusted delivery partners like Xpressbee, Delhivery, Ecom Express, Ekart , BlueDart, Shadowfax, DTDC, Amazon.
20: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking for all orders.
21: How do I contact customer support?
A: You can reach us via:
Email: info@bricella.com
WhatsApp: 8530090494
Instagram: bricella.store